Returns & Exchanges
We want you to be completely satisfied with your Joseph Joseph purchase, which is why we offer a 30-day hassle-free return window for all unused products in their original packaging. Please ensure items are returned in a resalable condition to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the unused products in their original Joseph Joseph boxes, ensuring all components and manuals are included.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund is processed at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing